Call center services
Get a comprehensive communication system within your organization's branches, and handle your customers' calls with ease and speed using call center services.
- Are you missing many incoming calls from your customers?
- Do you find it difficult to track and manage your customers' phone interactions?
- Do you want to enhance your customers' experience and improve the effectiveness of communication with them?
If your answer is "Yes," then we offer you the "Cloud Call Center" system.
Our Call Center Services Clients
Why Do You Need to Implement Cloud Call Center Services in Your Organization?
Discover with us the top 9 advantages
Direct Communication with Team Members
The Cloud Call Center allows direct communication with any team member through their dedicated number, providing customers with a better communication experience.
Control Over Incoming Calls
The Cloud Call Center service provides the ability to control the number of incoming calls on the same number, preventing line congestion and ensuring all customers are answered in a timely manner.
Create a Call Log
It allows you to create a call log that includes all customers and share it with the team, making it easier to follow up with customers and provide support.
Design an Interactive Voice Message
It enables you to design an interactive voice message to engage with the caller, direct them to the appropriate employee, and promote products and services.
Track Employee Productivity
It provides the ability to listen to live calls, allowing the managers in your organization to monitor employee productivity and provide continuous training and guidance.
View and Analyze Call Logs
It provides the ability to view and analyze customer call logs, allowing you to understand their needs and offer the appropriate services.
Conduct Voice Meetings
It enables voice meetings between all team members on the same call, facilitating communication and coordination among them.
Call Routing
يوفر خاصية “توجيه المكالمات” للتواصل مع العملاء بكل الأوقات خارج المكتب وعلى مدى 24 ساعة
Voicemail
It allows you to activate voicemail in case of an unanswered call, directing it to voicemail and ensuring no customer is missed.
How Can Using Cloud Call Center Services Make a Difference in Your Organization?
Without a Cloud Call Center
- Less effective customer service due to difficulty in communicating with and providing support to customers.
- Less flexibility due to the need to use the call center system from a specific location.
- Provides less detailed analytics on the performance of customer communication.
- Provides a lower level of security and protection for customer data.
- Difficult to route calls to the appropriate departments.
- It may affect customer satisfaction and reduce loyalty.
Cloud Call Center
- Significant improvement in customer service by providing a more effective communication experience and customer satisfaction.
- High flexibility in reaching and communicating with customers from anywhere, at any time.
- Provides detailed analytics on the performance of customer communication and improves it.
- Provides a high level of security for customer data through cloud computing technology.
- Works to route calls efficiently.
- Helps enhance the customer communication experience.
What Will You Get When You Request Call Center Services from 'Awamir Al-Shabaka'?
Comprehensive Cloud System
With the Cloud Call Center system from ‘Awamir Al-Shabaka,’ you can access all the features and functionalities you need to manage your call center with ease and efficiency, without the need to install cables or hardware.
A Unified Number for Your Organization
With a unified number for your organization, your customers can easily contact you without the need to remember or think about multiple numbers for each branch.
Set Working Hours and Holidays
The Cloud Call Center system allows you to easily set working hours and holidays, helping you organize your team’s work schedule efficiently and systematically.
Welcome Message and Auto-Response
The system allows you to set a customized welcome message for your customers and automatically respond to incoming calls, creating a unique greeting experience and providing convenience for your customers.
Hold Feature
The hold feature for incoming calls allows effective call management and routing, with the option to provide music or customized hold messages for customers.
Call Recording
The call recording feature allows you to review conversations later, helping to improve service quality.
Voicemail and Call Forwarding
The voicemail feature allows your customers to leave their inquiries in voice messages, and it also enables you to easily forward calls to another employee, ensuring no important calls are missed and allowing you to manage calls effectively.
Remote Work
The system allows you to work remotely, offering you flexibility and freedom to manage your call center from anywhere, at any time.
Solutions Included in Our Call Center Services
Unified Number 9200 or Free Number 800
- Enables you to receive as many concurrent calls as possible with high quality
- Provides multiple options and professional features for making and receiving customer calls
- Provides features like call hold, auto-response, voicemail, setting working hours, and more
- Gives your company a professional and reliable image, enhancing customer trust
- Helps improve the efficiency of your employees by facilitating call routing to the appropriate department
Phone number
- The cost is borne by the caller (the same as the regular cost).
- You can subscribe through us with different business packages.
- You can use a mobile number with the WhatsApp app, providing an easy and convenient way to communicate with your customers.
- Three people can call at the same time using the same number.
Landline Number
- The cost is borne by the caller (the same as the regular cost)
- Providing a landline number gives customers an easy and convenient way to contact you
- Helps improve the efficiency of your employees by facilitating call routing to the appropriate department
- Three people can call at the same time using the same number
Choose the Package That Suits You
99 ر . س/ الشهر
- One user.
- Landline number
- 1 Concurrent Call
- Interactive Voicemail
- Admin Dashboard
- Call recoerding
249 ر . س/ الشهر
- 3 مستخدمين.
- Landline number
- Unified Number
- 2 Concurrent Calls
- Interactive Voice Message
- Admin dashboard
- Call recoerding
449 ر . س/ الشهر
- 7 Users.
- Landline number
- Unified Number
- Concurrent Call
- Interactive Voice Message
- Admin Dashboard
- Call recoerding
Frequently Asked Questions
Yes, the Cloud Call Center service from Awamr Al-Shabaka can integrate with many other systems, including Customer Relationship Management (CRM) systems.
No, the system only requires a high-speed internet connection, a web browser, and a modern operating system.
Yes, we offer technical support services 24/7.
Yes, your calls and messages are fully secure when using the Cloud Call Center services from Awamr Al-Shabaka. We use the latest encryption technologies to protect your data. Additionally, we are licensed by the Saudi Communications and Information Technology Commission (CITC), which means we adhere to the highest standards of security and privacy.
No, you do not need high costs to implement the Cloud Call Center in your organization. Additionally, implementing the system can reduce additional costs related to maintenance and updates.
Yes, you can configure the system to automatically respond to incoming calls using pre-set messages.
Yes, the system provides a live dashboard that allows you to track your staff’s performance and analyze call data.
