Cloud Contact Center Solutions
Enhance your customer communication and drive substantial business growth with Awamer Alshabaka’s innovative solutions that simplify the management of calls and conversations with your clients.
Leading Companies That Operate Their Businesses Using Our Systems
Our Advanced Solutions
Increase your profits and enhance your customer experience with the most innovative solutions from Awamer Alshabaka, a leading company in marketing and software services.
IVR Auto-Response Systems
Answer your customers anytime, from anywhere, and route your calls accurately—even outside working hours.
Unified Number 9200
Seamlessly connect all your branches through a single unified number, with complete professionalism.
Softphone Application
Turn all your devices into mobile contact centers, enabling you to communicate with your customers more flexibly from anywhere in the world.
Live Chat
Receive all your customers’ inquiries instantly to close deals and agreements faster through smooth and direct communication.
Chatbot Auto-Responder
A smart automated system that works on your behalf to reduce workload and enhance service quality. It receives, guides, and sells non-stop—24/7.
WhatsApp Broadcast
Send thousands of messages to your customers with a single click via the most widely used and popular communication channel.
Queue Handling
An advanced system that smoothly distributes incoming calls among customer service agents, with multiple routing methods to choose from.
Call Monitor Screens
Specialized monitoring dashboards for managers, offering exclusive settings and features to view each agent’s status individually—whether busy, temporarily away, or logged out of the system.
Call Recording
Our system allows you to record all your calls and revisit them at any time, with the ability to filter recordings by customer number or call time.
Multiple Call Answering Methods
Our system supports various methods for answering calls, ensuring full compatibility with different devices. You can choose between:
Softphone Application: Installed on computers or mobile devices and connected to the call center’s private network.
SIP Protocol: A flexible and widely supported method for handling calls through compatible systems and devices.
Our Solutions are Certified and Licensed by:
- Meta
- Saudi Communications and Information Technology Commission
Awamer Alshabaka’s Successes in Numbers
Companies benefiting from our services
Improvement in organizational efficiency
Cost reduction
Technical support hours
Customer satisfaction rate
Years of continuous development
Why Awamer Alshabaka is Your Best Choice for Cloud Contact Center Services?
1 - Local Expertise Understanding the Saudi Market
We provide advanced solutions tailored to the local market's nature and the diverse needs of customers in the Kingdom of Saudi Arabia.
2 - Flexible and Scalable Cloud Solutions
Expand quickly and grow your business with our flexible systems that support your activities at every stage.
3 - Continuous Local Technical Support in Your Language
A professional support team available around the clock to help you solve any issues quickly and efficiently, ensuring high quality at all times.
4 - Seamless Integration with Your Business Systems
We connect your communication platforms with CRM systems, billing, e-commerce, and more, ensuring they all work in harmony.
5 - Accurate Reports and Advanced Analytics
Monitor your team's performance and respond to your customers' needs with data-driven decisions based on real-time information.
6 - Competitive Pricing and Various Plans
Invest in professional service without excessive costs… with packages designed to fit your budget.
7 - Easy Internal Communication and Effective Management
Awamer Alshabaka’s contact center system simplifies task performance and streamlines internal communications between your employees, improving communication efficiency and creating a unified working environment.
8 - Work from Anywhere in the World
Once you have the system, you can work remotely anytime, anywhere, as our system is flexible and provides you with centralized management for your communications.
9 - Effective Direct Communication
Awamer Alshabaka’s cloud contact center system enables your customers to quickly reach the right employee within your company, whether in sales, support, or any other department, through a dedicated internal number for each team member.
Frequently Asked Questions
We’re always here to help! Contact us for any inquiries or additional support.
What is a Cloud Contact Center System?
Cloud communication systems, commonly known as cloud contact centers, are professional call centers that operate entirely in the cloud.
Faster, easier, more cost-effective, and highly professional you’ll get access to the best contact center systems in Saudi Arabia. These systems enable you to handle a high volume of simultaneous calls and communicate more efficiently with your customers.
Our system works seamlessly across various devices from computers to mobile phones anytime, from anywhere in the world, with just an internet connection.
How Can a Cloud Contact Center System Benefit Your Business?
Through our advanced and sophisticated system, you’ll gain access to numerous features and benefits, including:
Creating and sending professional price quotations to a large number of clients.
Customizing the system to fit the specific needs of your business.
Full compatibility with various types of devices.
Why Choose Awamer Alshabaka’s Cloud Contact Center System?
Our systems offer a wide range of features and benefits that make them the ideal choice for companies and organizations of all sizes, including:
In-depth Understanding of Business Needs
We have a deep understanding of the needs of companies and organizations across various industries, which enables us to provide practical and tailored solutions that align perfectly with your operations.Scalable for All Business Sizes
Our systems are suitable for businesses of any size. You can start small and easily scale as your business grows—without major changes or downtime during upgrades.24/7 Technical Support
We offer around-the-clock technical support to ensure immediate solutions to any issues you may face.Flexible Packages
A variety of customizable plans designed to meet your specific needs and budget.
What’s the Difference Between a Cloud Contact Center and a Traditional Call Center?
The difference between a cloud contact center and a traditional call center lies in the infrastructure and method of operation.
Traditional call centers require dedicated hardware, on-site servers, extensive infrastructure, and technical staff for management—resulting in high costs and limited flexibility for remote work or scalability.
On the other hand, cloud contact centers operate entirely over the internet, eliminating the need for complex physical setups. They offer seamless access from anywhere, at any time.
Can the Cloud Contact Center System Be Integrated with E-Commerce Platforms?
Yes, one of the key features of the cloud communication system we offer at Awamer Alshabaka is its high flexibility in integration and compatibility with other systems. It can be seamlessly integrated with ERP systems or e-commerce platforms such as WooCommerce, Shopify, Magento, and more empowering your sales or customer service teams to work more efficiently by accessing real-time data and insights during calls.
Can the System and IVR Identity Be Customized According to My Brand?
Yes, absolutely. One of the key features of our advanced systems at Awamer Alshabaka is their ability to be customized according to each brand’s identity. You can add your logo, use specific colors, or record voice messages with your company’s name, ensuring the system aligns perfectly with your communication style and brand image when interacting with your customers.
